Refund and Returns Policy

As a member

I have a right to:

• Receive a share of TERRA’s harvest for the current season
• Participate in TERRA garden events and activities

I understand that:

• Harvests are subject to seasonal variations and natural hazards
• Producers  do their best to ensure abundant harvests of excellent quality
• The exact start and end of the season varies according to conditions (approximately late April to early December)

I undertake to:

• Be a member for the entire duration of my membership, even if I pay in instalments
• Pay the membership fee duly and on time

Specific cases:

• Forgotten basket:
  A basket that has been forgotten will not be replaced or reimbursed. The vegetables have been picked for the member and have been waiting for him/her at the pick-up. TERRA has no food waste: we donate the forgotten vegetables.
• Late arrival:
  – If members know in advance that they will be late, they may leave a written note on their member dashboard for the TERRA team. There is the option of collecting the basket from the fridge in the barn after the pick-up. 
  -If a member is late the same day, he/she must advise the TERRA team by telephone (671047359). There is the option of collecting the basket from the barn fridge after the pick-up. This is a solution for special cases.